General Terms and Conditions

As of 9 November 2026 · Heiland & Brüsewitz GbR

1. Scope

1. These GTC apply to all orders placed in our online shop at bruesewitz-brueder.com in the version valid at the time of your order.
2. A consumer is any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB).

2. Contracting party

Your purchase contract is concluded with Heiland & Brüsewitz GbR, represented by the partners Jannik Heiland and Viktor Brüsewitz, Am Bahnhof 7a, 21445 Wulfsen, Germany. Further details can be found in our legal notice.

3. Ordering and conclusion of contract

1. The presentation of products in our shop is not a binding offer but an invitation to you to place an order.
2. How ordering works:
   1. select product, size and variant and add it to your cart
   2. check your cart and click “Checkout”
   3. order as a guest or log in to your customer account
   4. enter delivery and billing address as well as shipping and payment method
   5. check all details in the order overview
   6. submit a binding offer by clicking the order button (e.g. “Order with obligation to pay”)
3. Until you submit your order, you can correct all entries directly in the checkout fields or using your browser’s back button. If you close the browser beforehand, nothing will be ordered.
4. Immediately after submitting your order you will receive an order confirmation by email. With this email we accept your offer and the contract is concluded.
5. We will send you the contract text (order details and these GTC) by email. If you have a customer account, you can also find your orders under “My Account”. The current GTC are always available on this page.
6. The contract language is German.

4. Custom-made products

1. We make some products according to your specifications, for example from your team fabric, in custom colours or with personalisation. This is indicated in the product description.
2. Please check your details (e.g. size, colour, fabric, lettering) carefully before ordering – we produce exactly according to them.
3. We start production once your payment has been received and – if required – your fabric or template has reached us.
4. There is no right of withdrawal for custom-made products (see section 10). Your statutory rights in the event of defects remain unaffected.

5. Prices and shipping costs

1. All prices are final prices including statutory VAT.
2. Shipping costs are added. They depend on the destination country and the size of your order and are shown in your cart before you submit your order. An overview can be found under Shipping & payment.
3. For deliveries to countries outside the EU, customs duties, import taxes and fees may apply. These are borne by you and are charged directly by the authorities or the carrier of the destination country.

6. Payment

The purchase price is due upon conclusion of the contract.

7. Delivery

1. We deliver to the countries listed under Shipping & payment.
2. The delivery time is stated for each product. If no delivery time is stated, you will receive your order within 14 days. For custom-made products, the production and delivery time stated for the product applies.
3. For payment in advance, the period begins on the day after you instruct your bank to make the transfer; for all other payment methods, on the day after conclusion of the contract. If the period ends on a Saturday, Sunday or public holiday at the place of delivery, it ends on the next working day.
4. We bear the risk of the goods being lost or damaged in transit until you receive them.

8. Retention of title

The goods remain our property until full payment has been made.

9. Warranty

1. The statutory warranty rights apply.
2. If a parcel arrives visibly damaged, please complain to the carrier directly if possible and let us know ([email protected]). This helps us with the carrier; your statutory rights do not depend on it.

10. Right of withdrawal

As a consumer you have a statutory right of withdrawal. All details, the model withdrawal form and the exceptions (e.g. custom-made products) can be found in our cancellation policy.

Withdraw from contract

11. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If there is a problem, just write to us – we almost always find a solution.

12. Final provisions

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another country, you retain the protection of the mandatory consumer protection provisions of that country.
2. Should any provision of these GTC be invalid, the remaining provisions shall remain valid.